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Category Archives: Marketing
The Power of Reinventing Yourself
Say Yes to No
It’s critical to learn to say NO in business. I discuss the importance of doing this with JJ Ramberg on MSNBC’s Your Business.
I’d love to hear your experience saying NO to an opportunity that simply didn’t align with you company’s goals.
Empower Growth By Learning to Say NO
I want to share a story about a recent challenge I faced saying ‘no’ to an opportunity that my gut immediately rejected but my heart fought for (and lost). Back in November I was asked to serve as the president of an impressive product marketing organization based here in Massachusetts. I was honored to be asked, especially since the founder is an individual whom I greatly respect. The organization is successful and they are looking to take themselves to the next level. So, I had two key questions to answer: ’Was I the right person to help them grow?” and “Was this the right organization to help my business grow?” The latter was harder to answer than I anticipated.
Over the past few years I have worked diligently to establish myself as an expert in business growth (building upon my marketing/sales background). While I love ‘all things marketing,’ as a small business trainer I have learned that teaching marketing on its own simply isn’t enough to help business owners achieve the success they desire.Being able to set actionable goals, understand cash flow and manage and motivate your team is just as important as understanding why customers buy from you and why they might also buy from your competitors. I now integrate all aspects of business strategy, tactics and growth in my workshops to ensure a more significant impact on the small business communities I work with. Returning to a role focused solely on marketing strategy doesn’t align with my business model. So, this should have been an easy ‘No,’ right? Wrong!
Here’s where my dilemma began. I was personally excited about working with this group because the people in the organization were truly passionate, dynamic and interesting individuals with whom I wanted to collaborate.But, the organization didn’t fit into my wheelhouse, so how could I say ‘yes?’ Good question! I searched for this answer for weeks. I interviewed almost two dozen individuals associated with the organization, looking for a reason to say ‘yes’ but I kept coming back with ‘no.’ Nonetheless, Irefused to listen to my ‘logical’ side screaming that this was not the right role for me.
So, how did I resolve this dilemma? I removed the emotion from the decision. I created a spreadsheet (nothing fancy, trust me) and on the vertical axis (also know as the Y axis for you engineering-types) I plotted all my 2012 projects, training initiatives and other key activities like my book tour, speaking gigs, articles, newsletter and blog. Then on the horizontal (X) axis I plotted my business goals: consulting, training, being a thought leader, helping inner city and small businesses, etc… You get the point. I also included a business goal category called college fund. Why? Because I could do what I love all day long but if I’m not getting paid, my kids will have to rely on the dogs getting great modeling jobs to support their college education (cute as the dogs are, that wasn’t happening any time soon).
Next, I decided that every project listed on the vertical axis had to fit into at least two of these goal categories (three if there was no revenue involved). For example, the training program I run in Salem, MA fit into several categories including: small business, training, coaching and college fund. Other initiatives such as blogging or writing my newsletter didn’t make the college fund but fit into small business, thought leadership and coaching categories. Simple, right?
You’d be surprised how cathartic this was. When the chart was completed, I could see in black and white, no emotions involved, everything that I had accomplished in the past year. I could also see how some of the initiatives I had taken on were clearly not smart choices. Honestly, I already knew which initiatives I shouldn’t continue but now I had no reason to argue with myself over continuing them. Here it was, plain and simple, staring back at me from my computer screen – my smart choices and my ‘not so smart’ decisions. The visual impact was quite empowering.
Ultimately, this chart gave me the power and internal strength to say ‘no’ to the position as president of this organization. The organization just didn’t fit into my current goals. I simply couldn’t justify saying ‘yes,’ hoping that the pleasure of working with the folks in the group would somehow payoff in the long term. It just didn’t make sense but now it was no longer based on a gut feeling or emotion. It was pure logic.
When I called the founder and politely turned down the opportunity, I knew I had made the right decision. Interestingly enough, several new opportunities opened up in the weeks that followed. Ones that I wouldn’t have been able to go after if I had agreed to serve as president of this group and ones that very clearly fit into my wheelhouse. Now I have this amazing chart to refer to each time I have to decide ‘yes’ or ‘no.’
If you are grappling with a logical system to streamline your goals, actions and empower your ability to say ‘yes’ or ‘no,’ spend an hour doing this exercise. I guarantee it’ll be the best hour you’ll spend on yourself and your business. When you’re done, email me and let me know what you are doing differently this year as you focus your efforts on growth and please share your stories of how you learned to say ‘Yes’ to ‘No.’
Can Dog Breath Teach You About Creating Loyal Customers?
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Happy Holidays! As 2012 comes to a close, I want to thank you for your support and friendship. Many of you have reached out to share your stories of success and disappointment. I have appreciated your honesty and hearing how you have overcome challenges throughout the year.
Can dog breath teach you about creating loyal customers (and I don’t mean the already-loyal, four-legged kind)? To find out, please read the article below. Is your 2013 growth plan in place? If not, I have a special offer to help you create a plan. As part of my latest book, Lucky By Design, I created a 5-part webinar series where I walk you through the process of creating your Lucky By Design Roadmap (your growth plan). The Webinar Series is on sale now (through the end of the year) for only $20.13 (that’s a 65% discount). Plus, if you haven’t purchased my book yet (or would like another copy), you can buy it for $10. Interested? Click here for more details! Wishing you a joyous new year! Beth |
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How Dog Breath Taught Me a Valuable Lesson About Creating Loyal Customers
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If we’ve spent any time together, you know that I’m an ‘over the top’ dog fanatic. Our home boasts two, four-legged canines (Biscotti and Twizzler), and they delight us on a regular basis. So, you won’t be surprised that as critical members of our household, they are clearly the most spoiled in the family (yes, even more than my 2 teenagers!) Last month one of my students sent me a link to a video related to dogs. Naturally, I dropped everything else I was doing and clicked on the link. It featured a clip about Orapup, a tongue brush designed to help dogs (well, actually humans) manage dog bad breath problems. Let’s face it, the dogs don’t care that their breath stinks. As you might guess, I purchased the Orapup for both of my pups and waited for shipment to arrive this month. Now, the product wasn’t actually ready – they were taking pre-orders. Since I love to support startups and it seemed legitimate, I figured I didn’t have much to lose. It’s not like the dogs would know that their Hanukkah presents arrived late (they are really bad at reading the calendar). On Dec. 12 I received an email stating: Beth, I want to deliver a personal message about your Orapup Preorder Status in the video below. Sincerely, Dr. Bob It turns out the factory didn’t deliver their mold on time so while Orapup had anticipated a December delivery, it was now going to be January before shipment arrived. Having spent many years working with manufacturers, this is not an uncommon challenge. But how they handled it was less common. If you watch the video (click here or on the image above) you will see how they use self-effacing humor, provide real information and sincerely apologize for the delay…even offering money back to the >14,000 people who pre-ordered. Their video was short, engaging to watch and very real and honest. What more can you expect from a company? Assuming I like the results of the product (better dog breath), this is a company I am very likely to engage with in the future and recommend to friends/colleagues. I’ve told you, right? Let’s face it, mistakes happen, no matter how hard we work to prevent them. However, the true nature of a person and an organization can ALWAYS be measured by HOW they react to the mistake. Remember this the next time an error occurs – on your part or somebody else’s. Think of your reaction as an opportunity to demonstrate the beliefs and principals you adhere to in your company (and life). In addition, you will also learn a lot about a colleague, business or friend relevant to how THEY react to their own mistake. It will help you determine IF this is a person or organization with whom you want to engage in future endeavors. Charles Darwin said: It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change. As I await my order of Orapups, I wish you health, peace and happiness plus the ability to respond with dignity when needed. Please continue to stay in touch and share your stories with me. They provide me with great inspiration. From my home to yours, happy holidays!
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24 Hours Until the Small Biz World Summit Begins: Tip of the Day
The Small Business World Summit starts tomorrow.
Keep Your Friends Close but Your Enemies Closer
Beth Goldstein, Marketing Edge
Competition is not limited to companies that offer products or services exactly like yours. Companies compete on solutions and their value to customers. Therefore, competition is about fulfilling a need, not about offering an identical product or service. What needs do your products or services fulfill? How else can your current or potential customers have their needs met? What companies fulfill this need? You must continually assess companies that offer like solutions, ensuring you understand their value proposition and benefits to your customers.
The Summit gives you the answers you need to take your business to the next level – FAST! We answer your questions about marketing, sales, building online customer communities, cash flow, leadership, HR, and other challenges that you face every day.
Plus, it’s completely free to watch starting tomorrow and throughout all of Small Business Saturday Weekend (Nov 23 – 26).
Click here to learn more and to register!
2 Days Until the Small Biz World Summit Begins: Tip of the Day
TIP OF THE DAY: Continually Check-In With Customers
Beth Goldstein, Marketing Edge
The Small Business World Summit begins in 48 hours! TODAY IS YOUR LAST DAY TO Pre-register and get the Small Business Growth Package worth $149 – FREE!
There are many variables that influence customers’ needs and you must be aware of current as well as future ones if you are to grow your business. Even if you’ve been in business for a significant number of years, it’s critical that you constantly check in with your customers to see how their needs have changed over time. Simply take the time to step back and look at your business objectively. Force yourself to ask your customers questions about their needs, even if you are 100% convinced that you know the answers. Some of the responses might surprise you.
The Summit gives you the answers you need to take your business to the next level – FAST! We answer your questions about marketing, sales, building online customer communities, cash flow, leadership, HR, and other challenges that you face every day.
Plus, it’s completely free to watch during Small Business Saturday Weekend (Nov 23 – 26).
Click here to learn more and to pre-register!. Plus, when you pre-register you will get a Small Business Growth Package worth $149 for FREE that includes:
- Keeping Score Manual, Ribbon
- Business Boot Camp Accelerator eBook: Setting the Stage for Growth, Marketing Edge
- Building an Email List that Build Your business, Constant Contact
3 Days Until the Small Biz World Summit Begins: Tip of the Day
Initiate Tactics That Directly Align Your Unique Value With Customer Needs
Beth Goldstein, Marketing Edge
The Small Business World Summit begins in 3 days! Pre-register now and get the Small Business Growth Package worth $149 – FREE!
While it’s important that you understand the products and services that you offer customers, it’s even more critical to understand what your customers value and why they buy products/services from you rather than your competitors. What common needs and characteristics do your customers share? By understanding how much each customer spends with you, how often they frequent your business and why they value their business relationship with you, you can more easily execute activities that will impact all of these factors and increase your value to them and consequently their value to you.
The Summit gives you the answers you need to take your business to the next level – FAST! We answer your questions about marketing, sales, building online customer communities, cash flow, leadership, HR, and other challenges that you face every day.
Plus, it’s completely free to watch during Small Business Saturday Weekend (Nov 23 – 26).
Click here to learn more and to pre-register!. Plus, when you pre-register you will get a Small Business Growth Package worth $149 for FREE that includes:
- Keeping Score Manual, Ribbon
- Business Boot Camp Accelerator eBook: Setting the Stage for Growth, Marketing Edge
- Building an Email List that Build Your business, Constant Contact
Why Is Walking Away So Darn Hard…Even When It’s the Right Decision?
I haven’t slept well over the past few weeks plagued by a ‘Go – NO Go’ decision over a major contract that was certain to have a huge impact on my business and my personal life. Why is walking away ALWAYS so darn hard, even when you know it’s the right decision?
The current program is excellent and I have a lot of respect for the organization running it but, like every entrepreneur, I was (and still am) confident that I could make it even more effective in terms of its economic impact on urban businesses. I’ve run a variety of uniquely designed business accelerator programs since then for a number of organizations engaged in helping small business owners grow, including the state of Massachusetts. So taking the lessons learned, I am totally confident that I could deliver one heck of a program. So, what’s the problem? Why not go for it?
Well, honestly I wish it wasn’t such a complicated decision but the bottom line is, I don’t currently have the business model nor infrastructure required to effectively run the program in so many cities (30 simultaneously). My fear is that running a program of that scale would either destroy my current business model or my mental stability or both. The thought of not sleeping for an entire year is not very appealing. Have you been in a similar situation where you really (REALLY!) wanted to do something but your gut told you, Stop and evaluate what this will mean in terms of your business and your life? It’s akin to a chef who loves to cook opening a chain of restaurants across the country all at the same time. She might be able to handle running one (although preparing amazing meals and running a business are different) but a chain, I don’t think so!
(Continue Reading on the Marketing Edge Newsletter Website…)
Beth
Biz-Edge Video Series: Episode Nine – The Importance of Understanding Your Competitors
Welcome to Biz-Edge where we answer YOUR business questions. In the ninth of the Summer 2012 Series, I address a question about understanding who your competitors are, even when they don’t look nor act exactly like you.
Competitors don’t always offer the same product as you do. Therefore, in understanding and clearly defining who your competition is, it’s critical to think of them in terms of the solution they provide because that’s what you will end up competing on. Watch how I respond to a question about defining competition to grow a business.
Have a question about business growth? Here’s your opportunity to ask questions about business challenges you face so you can gain an EDGE in business. Plus, hear advice that we’ve given other small business owners and entrepreneurs to help them make bold leaps forward. Complete the form at the Biz-Edge Website and I will try my best to answer it via video.
This month I am excited to share the story of a man I met at a training course I ran a few weeks ago. Bob C. (pictured above) is in his early 60′s and he inspired me to think about the power we all have to reinvent and transforms our lives and businesses. If his pictures don’t inspire you to consider how YOU can change your life or business, then I’m confident his story will.
I’ve hear that we have a new layer of skin approximately every 7 years. We know that thisnew layer doesn’t magically appear on your body one day. It happens over time, slowly and without really being noticed. The same can be said about our satisfaction with our careers and businesses.They take on new appearances and transform over time. Sometimes that’s great, especially if you’ve been in control of steering the direction of your business. But have you ever awoken and realized that the new skin your company has assumed just doesn’t fit who you are now?

